Terms & Conditions

1. Agreement to Terms

By accessing or using ShellBot ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

The Service is operated by Squad as a Service SL ("Company", "we", "us", or "our"), a company registered in Spain.

2. Description of Service

ShellBot is a cloud platform that provisions and hosts dedicated instances of the OpenClaw AI agent on your behalf. The Service includes:

• Dedicated cloud server (VPS) provisioning and management
• Automated installation and configuration of the OpenClaw AI agent
• Multi-channel integration support (WhatsApp, Telegram, Discord, and others)
• Web dashboard for bot instance management
• Infrastructure monitoring and maintenance

As a Beta service, ShellBot is under active development. We reserve the right to modify, suspend, or discontinue any part of the Service — including features, integrations, and infrastructure — at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under the laws of your jurisdiction
• Comply with all applicable local, national, and international laws and regulations

4. User Accounts

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Maintain only one account per person — duplicate accounts may be terminated

5. Subscription & Payment

Access to ShellBot requires a paid subscription. By subscribing, you agree to the following:

• All payments are processed securely through Stripe. We do not store your payment card information.
• Subscriptions are billed monthly in advance on a recurring basis.
• Your subscription will automatically renew at the end of each billing period until you cancel.
• You are responsible for all applicable taxes and fees associated with your subscription.
• We may change subscription prices with at least 30 days' prior notice. Price changes will apply from your next billing cycle after the notice period.

6. Free Trial

We may offer a free trial period for new subscribers. During the trial, you will not be charged. You may cancel at any time during the trial without incurring any charge. If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged at the applicable subscription rate.

7. Cancellation & Refunds

You may cancel your subscription at any time through your dashboard or by contacting us. Cancellation will take effect at the end of your current billing period, and you will retain access to your bot instance until that date.

Due to the nature of the Service — which involves provisioning dedicated cloud infrastructure on your behalf — refunds are generally not available once a billing period has begun. Each subscription period involves real infrastructure costs that are incurred immediately.

At our sole discretion, we may provide refunds in cases of verified service failures or billing errors. For refund requests, please contact us at help@getshell.ai.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Generate, distribute, or store illegal, defamatory, or harmful content
• Send spam, unsolicited messages, or engage in phishing or social engineering
• Use AI agent capabilities for harassment, abuse, impersonation, or deception
• Use the provisioned infrastructure for cryptocurrency mining
• Attempt to gain unauthorized access to our systems, networks, or other users' data
• Circumvent or disable any security features or access controls
• Overload, disrupt, or interfere with the Service or its infrastructure
• Resell, sublicense, or redistribute the Service without our prior written permission
• Infringe on any intellectual property rights

Violation of these terms may result in immediate suspension or termination of your account without refund.

9. Customer Data & Content

You are solely responsible for all data, content, and information processed through, stored on, or transmitted via your bot instance ("Customer Data"). This includes, without limitation, messages, files, configurations, and any data exchanged through connected channels.

We maintain operational backups of bot instance data for disaster recovery, support, and limited restoration workflows. These backups are provided on a best-effort basis and are not a substitute for any backups you may wish to keep independently.

We disclaim all liability for loss, corruption, or unauthorized access to Customer Data arising from any cause, including but not limited to: service outages, infrastructure failures, security incidents, account termination, cancellation, scheduled or unscheduled maintenance, third-party actions, or any other event.

We may retain recent backup copies for a limited period after cancellation, non-renewal, or account changes to support recovery and reactivation flows. Unless expressly agreed otherwise in writing, we do not guarantee indefinite retention, point-in-time recovery for every change, or successful restoration in every scenario.

If you process personal data of third parties through your bot instance, you are responsible for compliance with all applicable data protection laws (including, where applicable, the EU General Data Protection Regulation). ShellBot acts as a service provider — not as a data controller — with respect to Customer Data.

10. Intellectual Property

The ShellBot platform, including its design, code, documentation, trademarks, and all related intellectual property, is owned by Squad as a Service SL and is protected by applicable intellectual property laws.

The OpenClaw AI agent software hosted on your instance is subject to its own separate license terms. Your use of OpenClaw through ShellBot does not grant you ownership of or rights to the OpenClaw software beyond what is provided by its license.

You retain all rights to your Customer Data and any original content you create. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing and maintaining the Service.

11. AI-Generated Content Disclaimer

The OpenClaw AI agent generates content using artificial intelligence models. AI-generated responses may be inaccurate, incomplete, misleading, or inappropriate. You acknowledge and agree that:

• You are solely responsible for reviewing, verifying, and evaluating all AI-generated outputs before relying on or distributing them
• We make no warranties regarding the accuracy, reliability, completeness, or quality of AI-generated content
• AI outputs do not constitute professional advice (legal, medical, financial, or otherwise)
• You bear full responsibility for any actions taken based on AI-generated content
• We are not liable for any damages arising from your use of or reliance on AI-generated content

12. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted, error-free, or continuous access. Availability is provided on an "as-is" and "as-available" basis.

We may perform scheduled or emergency maintenance that temporarily affects access to the Service. Where reasonably possible, we will provide advance notice of planned maintenance.

As a Beta service, ShellBot may be modified, interrupted, or discontinued — in whole or in part — at any time. We are not liable for any interruptions, downtime, or loss of access, regardless of cause.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SQUAD AS A SERVICE SL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

WE EXPRESSLY DISCLAIM ALL LIABILITY FOR LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO CUSTOMER DATA, REGARDLESS OF CAUSE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct, or any mandatory consumer protection rights under EU law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Squad as a Service SL and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; (d) any Customer Data processed through your bot instance; or (e) any third-party claims arising from activities conducted through your account.

15. Termination

We reserve the right to suspend or terminate your account and access to the Service at our discretion, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, us, or third parties, or for any other reason.

Upon termination or cancellation of your account, your bot instance and all associated data will be scheduled for deletion. We may retain data for up to 30 days following termination for administrative purposes, after which it will be permanently deleted.

You are solely responsible for exporting or backing up any Customer Data before termination or cancellation. We are under no obligation to retain, return, or provide access to Customer Data after your account is terminated.

16. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email or through the Service before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service and cancel your subscription before the changes take effect.

17. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of Spain. Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

If you are a consumer resident in the European Union, you retain any mandatory consumer protection rights afforded to you under the laws of your country of residence, and you may also bring proceedings in the courts of that country. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18. Contact Information